Frequently Asked Questions

• Contact WinterWomen.com
• Does WinterWomen.com Charge Sales Tax?
• Does WinterWomen.com Ship Internationally?
• Does WinterWomen.com Ship to APOs, DPOs, and FPOs?
• How Can I Make Changes to My Order?
• How Can I Track My Order?
• How Do I Make an Exchange?
• How Long Does it Take to Ship My Order Internationally?
• How Long Does it Take to Ship My Order?
• How Much are Duties and Taxes on International Orders?
• How Much are International Shipping Rates?
• Is Free Shipping Offered by WinterWomen.com?
• What are WinterWomen.com's Hours of Operation?
• What is WinterWomen.com's Return Policy?
• What Types of Payments does WinterWomen.com Accept?

Contact WinterWomen.com [Back to Top]

Please contact us at support@winterwomen.com or 1-800-924-5484, we are available 7 days a week from 9am-5pm and would love to hear from you.  For more contact information, please visit our contact page.

Does WinterWomen.com Charge Sales Tax? [Back to Top]

WinterWomen does not charge sales tax for out of state or country purchases. As we are located in Denver, Colorado, the appropriate state and city sales taxes must be included in your purchase if you live in Colorado.

Does WinterWomen.com Ship Internationally? [Back to Top]

Yes, we ship all over the world every day!  This ensures our customers the lowest UPS international shipping costs possible.  International shipping costs are automatically calculated during the checkout process and can be seen on the webpage after your 'Ship To' information has been entered.  All shipping costs and product costs shown on WinterWomen.com are in United States Dollars.

Does WinterWomen.com Ship to APOs, DPOs, and FPOs? [Back to Top]

Of course we do!  Anything we can do to support our troops!  Orders over $75 will ship for free, please choose U.S. Priority Mail as your shipping option.   Thank you very much for your service to our country! 

How Can I Make Changes to My Order? [Back to Top]

Please call or email us with your changes as soon as you can.  Since we usually package and ship orders the same day they are received, contacting us as soon as possible is best.   1-800-924-5484 or support@winterwomen.com

How Can I Track My Order? [Back to Top]

Simply click "My Order Status" at the top right of WinterWomen.com  Your email address and your WinterWomen.com password are all you need to log in under Returning Customers. Once Logged in, click "View My Order Status" then click on the order you wish to track and you will find your tracking information on that webpage.

How Do I Make an Exchange? [Back to Top]

Exchanges are fast, easy, and FREE! Simply send the merchandise back to WinterWomen along with your invoice. On your invoice, write your request along with your phone number in case we have questions. As soon as we receive the merchandise, we resend your new request the same day and WinterWomen pays for the shipping back to you (within the continental U.S.)! The entire process usually takes about 5-7 business days. Exchanging is easy and one of our Top Priorities! Please refer to our Exchanges/Return Policy in the footer of the WinterWomen.com for more information.

How Long Does it Take to Ship My Order Internationally? [Back to Top]

As with domestic orders, WinterWomen.com packages the order within hours of the customer placing the order and ships the merchandise via UPS International. The time frame in which you will receive your merchandise depends on the distance the package needs to travel and the time it takes to clear customs.  Normally, the package will arrive to the customer within 2-8 business days. Please use the "My Order Status" link located at the top right of WinterWomen.com.

 

How Long Does it Take to Ship My Order? [Back to Top]

Our U.S. customers usually receive their merchandise within 3-5 business days of placing their order if our standard shipping methods of UPS Ground or U.S. Mail are selected during the checkout process.  For faster delivery, UPS AIR shipping methods (3-Day, 2-Day, and Overnight) are available and can be selected as the order's shipping method during the online checkout process. Getting our customers their merchandise FAST is a Top Priority to us!  Please view our shipping policy webpage for more detailed information on transit times and shipping couriers used.

How Much are Duties and Taxes on International Orders? [Back to Top]

Duties and taxes are determined by the country in which the merchandise is being shipped. Please contact the customs office of the receiving country for further inquiries. WinterWomen.com has no control or prior knowledege of these fees.

How Much are International Shipping Rates? [Back to Top]

The shipping costs for international orders will automatically be calculated during the checkout process on the webpage after entering in your ship to information.  International shipping costs depend on where we are shipping the order and the weight of the package. We do ensure our customers that our International shipping costs are as inexpensive as we can possibly make them.  All shipping costs and product costs shown on WinterWomen.com are in United States Dollars.  Delivery times vary throughout the world, it normally takes 2-8 business days for an international shipment to arrive to its destination. 

Is Free Shipping Offered by WinterWomen.com? [Back to Top]

Yes we do! All orders over $75 with shipping addresses within the U.S. are shipped FREE!   Free shipping applies to our standard methods of shipping which are UPS Ground or U.S. Priority Mail depending on the weight of the package.

What are WinterWomen.com's Hours of Operation? [Back to Top]

Our customer service hours are from 9am-5pm Mountain Standard Time 7 days a week.  Our customer service can be reached through Email at all times of the day at support@winterwomen.com or give us a call Toll Free at 1.800.924.5484.  We will promptly reply to all of our customer inquiries.   Please view our Contact Webpage for more information.

What is WinterWomen.com's Return Policy? [Back to Top]

Our Return policy is very flexible! Our 100% guarantee ensures that every item you purchase at WinterWomen meets your high standards or you can return it for a replacement or refund. You can return your WinterWomen purchase within 30 Days of the invoice date for a full refund. If a return is received after 30 days, a 15% restock fee will apply. Please refer to the Exchanges/Returns Policy footer of WinterWomen.com for more information.

What Types of Payments does WinterWomen.com Accept? [Back to Top]

WinterWomen.com accepts Visa, Mastercard, American Express, and Discover.