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Hours: 9am-5pm (MST), Monday-Friday

Frequently Asked Questions

What is WinterWomen.com's Return Policy? [back to top]

Our return policy is very flexible! Our 100% guarantee ensures that every item you purchase at WinterWomen meets your high standards when you receive it or you can return it for a replacement or refund. You can return your WinterWomen purchase within 30 Days of the invoice date as long as it is unworn with the tags still attached for a full refund. If a return is received after 30 days, a 15% restock fee will apply. Returns received after 3 months of the original invoice date will be issued a website credit. No returns will be accepted after 5 months of the original invoice date. Please refer to the Exchanges/Return Policy for more information.

How Do I Make an Exchange? [back to top]

Exchanges are fast, easy, and FREE!  Please refer to our Exchanges/Return Policy for more information.

How Long Does it Take to Ship My Order? [back to top]

Our U.S. customers usually receive their merchandise within 2-5 business days with the standard shipping methods of UPS Ground or U.S. Mail. For faster delivery, expedited methods (3-Day, 2-Day, and Overnight) are available and can be selected as the order's shipping method during the online checkout process.  Select items are drop-shipped from separate distribution centers and require one (1) additional day for processing before they will be shipped, including expedited shipping methods. These drop-shipped items may arrive on a different day than the rest of your order. Getting our customers their merchandise FAST is a Top Priority to us! Please view our shipping policy webpage for more detailed information on transit times and shipping couriers used.

How Can I Make Changes to My Order? [back to top]

Please call or email us with your changes as soon as you can. Since we usually package and ship orders the same day they are placed, contacting us as soon as possible is best. 1-800-924-5484 or support@winterwomen.com. Please be aware that we are sometimes unable to accomdate all order changes if the order has already shipped or is being drop-shipped from a separate distribution center.

How Can I Track My Order? [back to top]

Simply click "My Account" at the top right of WinterWomen.com Your email address and your WinterWomen.com password are all you need to log in under Returning Customers. Once Logged in, click "View Order" on the right side of the screen in-line with the order number you wish to track. Then, click on the "Shipments" tab, there you will find your clickable tracking number with all tracking information for your order.  If your order includes drop-shipped items, you may receive multiple tracking numbers for your order. There may be a delay in receiving tracking information for drop-shipped items; however, that does not mean that the item has not yet shipped. We will email your tracking information as soon as it becomes available.

Does WinterWomen Price Match? [back to top]

Yes, we will price match a product's price on a competitors' website if that product is same style, color, size, and is from the same season's collection as what was found on WinterWomen.com. The competitor must be a United States based authorized dealer of the brand for the product being price matched.

Does WinterWomen.com Ship to APOs, DPOs, and FPOs? [back to top]

Of course we do! Anything we can do to support our troops! Orders over $49 will ship for free, please choose Priority  as your shipping option. Thank you very much for your service to our country!

Does WinterWomen.com Charge Sales Tax? [back to top]

WinterWomen does not charge sales tax for out-of-state or country purchases. As we are located in Denver, Colorado, the appropriate state and city sales taxes must be included in your purchase if you live in Colorado.

What Types of Payments does WinterWomen.com Accept? [back to top]

WinterWomen.com accepts Visa, Mastercard, American Express, and Discover credit cards.

Does WinterWomen.com Ship Internationally? [back to top]

Yes, we ship all over the world every day! This ensures our customers the lowest UPS international shipping costs possible. International shipping costs are automatically calculated during the checkout process and can be seen on the webpage after your Shipping Address information has been entered. All shipping costs and product costs shown on WinterWomen.com are in United States Dollars. Please visit our full International webpage for more details on worldwide shipping.

How Much are Duties and Taxes on International Orders? [back to top]

Duties and taxes are determined by the country in which the merchandise is being shipped. Please contact the customs office of the receiving country for further inquiries. WinterWomen.com has no control or prior knowledge of these fees.

What are WinterWomen.com's Hours of Operation? [back to top]

WinterWomen.com's customer service department is open Monday-Friday during the hours of 9am-5pm MST. Our customer service can be reached through email at support@winterwomen.com. We will promptly reply to all of our customer inquiries. Please view our Contact Webpage for more information.

Where can I find washing instructions and other product care information? [back to top]

We have created a webpage to give our customers as much detail as possible into washing instructions, sizing, fabric care, etc.  Please visit our frequently asked product questions webpage for more information.

Are any of your products covered by manufacturer warranty? [back to top]

Yes! Many of the brands we carry have manufacturer warranties, please visit our manufacturer warranty webpage for information on what is normally covered.

Does WinterWomen.com offer a rewards program?[back to top]

Yes! WinterKids.com does have provide rewards points which can be used for cash back on future purchases. See our Rewards Points page to see all the ways to earn points.

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